Communication 2 Final Exam Study Guide

Chapters 7, 8, 9 & 11 are fair game so make sure you read

Chapter 7
Listening
Defined
Good listening
Bad listening


Chapter 8
Relational Dynamics
Knapps model
Content vs Relational messages
Why we get into relationships
Social Exchange Theory


Chapter 9
Intimacy and Distance
Dimensions of intimacy
Self Disclosure


Chapter 11
Conflict
Conflict styles
Face saving


Application of concepts to real life